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Learning Resources Department Employee Guide

Referral of Patron Concerns

Course Grade Concerns

Refer the student to the Student Affairs Office: (386) 312-4127.

Course Instructor Concerns

If a student complains that an instructor is not checking into an online class, is ignoring their email, is not grading their work, or another issue concerning conduct of class, refer the student to the  Academic Affairs Office: (386) 312-4225.

Harassment/Mistreatment/Discrimination Concerns

If a student feels an instructor is mistreating him/her in any way, refer the student to the

Human Resources Office: (386) 312-4070

Testing & Student Support Services

Refer patrons to the Testing Department at (386) 312-4228 or TestingCenter@sjrstate.edu. 

Dual Enrollment Services

Including inquiries about textbooks for Dual Enrollment Students. Refer the student to the SJR State Dual Enrollment office at: (386) 312-4136.

Disability Services & Assistive Technology

Visit http://www.sjrstate.edu/disabledstudents.html and refer the student to the Campus Disability Coordinator or email Advising@sjrstate.edu.

Concerns Regarding Treatment from Other Students

Refer the student to the Student Affairs Office: (386) 312-4127.