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Visible Body: Human Anatomy Atlas 2020

Launch issues

Launching Visible Body via a web browser is not as fast as expected. What can I do?

The first time you launch the application, your browser will automatically download our highly detailed anatomical models. This download can take several minutes to complete, depending on the speed of your internet connection.

The newest version of Human Anatomy Atlas 2020 is significantly faster than the other web applications. Use Atlas 2020 on Chrome for the fastest load times. If you are using an older version of Human Anatomy Atlas—or any version of Muscle Premium or Anatomy & Physiology— follow the steps below.

First, confirm your computer meets the minimum system requirements.

You can find the system requirements for the web versions of the app here:

Second, confirm you have a reliable high-speed internet connection.

Broadband Cable, DSL, or other wired connections: There are many websites from internet providers and third parties available to test internet speeds. A few popular ones are listed below.

Wi-Fi: Network and signal strengths can be extremely variable depending on hardware configuration, interference, number of devices connected to the network, and activity. Reboot your modem and router and turn off other devices to ensure optimal performance.

A wired connection is best.

Third, check your browser extensions.

Certain browser extensions may prevent Visible Body's apps from successfully launching. Try turning off your browser extensions and then launch the app again.

Performance issues

Performance while running Visible Body via a web browser is not as fast as expected. What can I do?

First, confirm your computer meets the minimum system requirements.

You can find the system requirements for the web versions of our apps here:

Second, exit other applications and close browser tabs

Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch and close additional windows and tabs in your browser.

Third, try hiding structures you don’t need.

You can also try hiding body systems and objects that you don’t need to view—performance improves with fewer visible objects in the viewing area.

Fourth, try clearing your cache and cookies.

Often times, your cache may be full or still have old data in it, or cookies could be hogging your system's resources. By clearing your cache and cookies, your browser will gather only the latest version of the web apps. This will also minimize the chances of having corrupted or incomplete data.

Lastly, try opening the application in an incognito window.

Out of memory error

I receive an out-of-memory error when I launch the WebGL version. What can I do?

First, confirm your computer meets the minimum system requirements.

You can find the system requirements for the web versions of our apps here:

Second, exit other applications and close browser tabs

Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch and close additional windows and tabs in your browser.

Third, close your browser.

Close your browser, including all open tabs and windows, and re-open it.

Lastly, restart your computer. 

A Visible Body app is crashing on my iPad or iPhone

It's possible that your device is running low on available RAM and is having a hard time loading our app. Try quitting open apps and resetting your device. 

Quitting open apps

  1. Double-click the Home button on the bottom of your iPad/iPhone to reveal all running apps.
  2. Swipe each app off-screen to close the app.
  3. When you're done quitting all running apps, press the Home button to go back to your home screen.
  4. Relaunch the app.

Resetting your device

  1. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
  2. When your device has reset, relaunch the app.

Browser doesn't support WebGL

When I launch a Visible Body app in my web browser, I see, “You need a browser which supports WebGL to run this content.”

First, check that your browser supports WebGL.

If not, please use one of these browsers: Firefox, Chrome, Safari (v8 or later).

Second, visit get.webgl.org

If get.webgl.org indicates that WebGL is not currently working in your browser, please follow the support links. For most browsers there will be details on updating your graphics card driver.

PC Instructions

  1. Download the app using the web link, and have the serial number you were provided on-hand*.
  2. Double-click the downloaded file to launch the installer.
  3. Follow the on-screen instructions to install the application onto your hard drive.
  4. Launch the application and enter your serial number.

Mac Instructions

  1. Download the app using the web link, and have the serial number you were provided on-hand*.
  2. Double-click the downloaded file to launch the installer.
  3. Follow the instructions to install the application onto your hard drive.
  4. Launch the application and enter your serial number.

*If you lost your installation file, or the link provided doesn't work, download the app you purchased from our installer article. 

No sound on iPad or iPhone

If you cannot hear audio while playing animations or pronunciations in the app, the system sounds may be muted.

System sounds can be muted and controlled in two ways, via the side switch, or in the control center.

Side Switch

  1. Check the side switch to see if your device is muted (orange).
  2. If it is, turning it off will resume sounds.
  3. Use the volume buttons on the side to raise the volume of your device.

Control Center

  1. Swipe up from the bottom of the screen.
  2. If the bell icon is red, your sounds are muted. Tap it to unmute your sounds.
  3. Use the volume buttons on the side to raise the volume of your device.

For more information, check out these articles:

https://support.apple.com/en-us/HT204171
https://support.apple.com/en-us/HT203017#sound
https://support.apple.com/en-us/HT202769

Offline activation instructions:

  1. When the app tries to connect to our authentication servers and fails you will see a screen that provides a request code. Write down the Request Code provided. 
  2. Locate the Serial number provided with your purchase receipt.
  3. Using a device with internet access, find your app on the Activation List below and follow that link.  You will be directed to our activation server where you can get an Authorization Code.
  4. Enter the serial number, and Request Code and select "Get License Code."
  5. You will be given a License Code. Write this down.
  6. Return to the computer with the installer, and where asked for the Authorization Code, enter the License Code provided.

Inability to play animations using Safari

If you are trying to play animations in a Visible Body web based app and are using Safari, you need to set the browser to allow auto-play animations.

Take the following steps:

  1. Open app in Safari
  2. Open Preferences
  3. Select Websites
  4. Select Auto-Play
  5. For the website you are using, change the dropdown from "Stop media with sound" to "Allow All Auto-Play"